Enterprise Middleware Operations

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Job Function and Key Duties & Responsibilities
This position is responsible for the support, upgrade, deployment and major projects pertaining to the Web/Middleware Share Infrastructure. The environment is comprised of WebSphere Application Server, WebSphere Message Broker, and Apache Webserver The individual will work with other infrastructure and Application Development teams to ensure that Line of Business Web Application are available and reliable to the business community.
Subject Matter Expert in Web and Middleware technologies
Govern and oversee Managed Service Provider
Lead troubleshooting complex issues within the Middleware environment, operating as level 2.5 support, coordinating with other teams when needed, documenting the results and developing solutions to prevent future incidents.
Lead major projects, developing implementation plans, tasks, and coordinating the effort to implementation.
Produce metrics and status reports to present infrastructure performance and work initiative progress to leadership. Assist with reporting 'best practices', availability and service management metrics measuring the success of the team effectiveness
Bring knowledge and expertise in IT processes and controls and incorporates those ideas into the technology community.
Maintain an awareness of processes used in the industry and by other leading global IT organizations; uses this information to develop new strategies and recommendations for their area of process expertise.
Lead a network of resources across IT to identify process improvements, benchmark and validate innovative solutions, and integrate marketplace best practices as appropriate.
Required Qualifications
Minimum of 7 years experience supporting Web Infrastructure technologies in a large scale multi-platform Unix environment with 7/24 support. Experience in an infrastructure organization in supporting, deploying and upgrading Web Infrastructure. This includes working with Application Development teams to understand their requirements and ensure they are leveraging the capabilities of the environment.
Experience in providing 7x24 operational support of a large scale shared infrastructure.
Leadership and team working skills for leading technical projects and managing multiple projects across business and technology groups
Collaborates with others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions
Works independently, with guidance in only the most complex situations
Ability to define reliability, recoverability, maintainability of components
Able to ensure that services perform as required and that all risks associated with availability are identified and appropriately handled
Troubleshooting, diagnosis and resolution of availability related incidents and problems
Experience in working with a Managed Service Provider
7+ years experience working with IBM MQ, WebSphere Application Server, and WebSphere Message Broker or equivalent
7+ years experience with Apache Web Server
Experience with web messaging (SOAP)
Experience on Unix Platforms, preferable Red hat Linux
Experience with Internet related topic like SSL, TLS, Load Balancing, Reverse Proxies and Firewalls
Broad knowledge of Internet network protocols: TCP/IP, HTTP/S, DNS
Broad knowledge of Relational Database
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